It’s been a year already! 🙂
First off, to all those who used Gaadi360, Thank you. You are the reason our dream exists.
Here is our story so far
We started Gaadi360 on the 14th of February 2015 at 10:10 PM with great enthusiasm. This was the greatest thing we were doing. The aim was simple, to make motorbike maintenance easy. That’s all, but the task at hand wasn’t as we later realised.
After many sleepless nights and countless brainstormings about how we want to execute it, we created a platform for the most reliable multi-brand service stations that users could choose from and avail the services. We wanted to standardize few things and others would vary according to service stations.
Convincing the right service stations initially was a hard task as they couldn’t see it working model or had they heard of something on similar lines before. We managed to convince a few service stations that finally agreed to give us a try, and we launched our website with these partners.
Getting customers to use it was a greater challenge as some of them openly expressed their apprehensions in trusting a service station person showing up at their house or office to inspect and then take away the motorbike to the service station for repairs.
We addressed those issues with transparency, a process to identify pickup personnel with codes, and establishing greater communication between the three entities (User, Service Station and Gaadi360).
Our friends and families were the first to try the product as they had no dearth of trust on us. The initial users were delighted, the campaigns, continuous product improvement, google ads, and word of mouth slowly happened. We launched Gaadi360 in Hyderabad in December 2015.
Addressing the customer’s issues at any cost at any time was the goal. Sometimes we ourselves picked the vehicles and delivered, and one day we ran around the city to address a genuine issue for one customer, the other day we travelled half way through the city at 2AM to tow a couple’s motorbike that had brokedown, to their house. We were glad at the end of it all, we left no stone unturned in our capacity to live up to the one simple goal, make motorbike maintenance easy.
Service stations have started approaching us to come onboard Gaadi360 platform, the onboarding conditions more stringent now, so only the best remain. Many new customers are discovering Gaadi360 every day.
Through the 365 day journey, we further learnt other painpoints of the motorbike owner. There are exciting new features planned in the coming days. The work to push the envelope to further simplify vehicle maintenance is still on and always will be.
Thank you for giving us an opportunity to serve you. It has been a great experience for us.
Ride responsibly. Safety before all else.